Privacy Policy

At Fort-Prével, we recognize the importance of protecting your personal information and are committed to respecting your right to privacy in accordance with applicable laws, including the Act to modernize legislative provisions as regards the protection of personal information (Law 25).

This policy is intended to transparently inform you about the personal information we collect, the reasons we use it, how it is protected, and the rights available to you.

By using our website or providing us with your personal information, you agree to the practices described in this policy, updated as of February 4, 2026. Fort-Prével reserves the right to modify this policy at any time. The most recent version will always be available on our website.

COLLECTION OF PERSONAL INFORMATION

We collect only the personal information necessary to provide our services and manage our relationship with you.
Depending on the circumstances, we may collect:

First and last name
Mailing address
Email address
Telephone number(s)
Date of birth
Information related to a reservation or stay
Information related to the organization of an event
Information required at check-in and check-out
Data required for payment processing, including credit card numbers (excluding the CVV)

Your consent is obtained when you voluntarily provide your personal information, except where otherwise permitted or required by law.

Payment Security
It is not secure to transmit your payment information by email, SMS, or through social media. Please use only our secure reservation module or contact us by phone.

Information Concerning Minors
We do not knowingly collect personal information from minors. If such information comes to our attention, we will take the necessary steps to promptly delete it.

USE OF PERSONAL INFORMATION

We use your personal information in particular to:

Process your reservations and transactions
Communicate with you before, during, or after your stay
Personalize your experience
Respond to your requests
Improve our services and website
Comply with our legal obligations

With your consent, we may also use your email address to send you promotional communications. You may withdraw your consent at any time by contacting us.

Fort-Prével does not sell your personal information and uses it only for the purposes for which it was collected, unless we obtain your consent or are authorized to do so by law.

DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

Your personal information may be shared with certain service providers (e.g., reservation platforms, payment processors, technology services) when necessary for our operations. These third parties are required to maintain the confidentiality of your information and use it only for the agreed-upon purposes.

In certain situations, we may also disclose your information when required by law or to protect rights, property, or safety.

RETENTION OF PERSONAL INFORMATION

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal, tax, and regulatory obligations. Once this period has expired, the information is securely destroyed or anonymized.

YOUR RIGHTS

In accordance with Law 25, you have the following rights:

Access your personal information
Request correction of inaccurate or incomplete information
Withdraw your consent to the use of your information (subject to certain limitations)
Request deletion of your information where permitted
File a complaint regarding the protection of your personal information

To exercise these rights, please contact our Privacy Officer (contact details below).
Please note that certain information may be retained in backup copies where required for technical, legal, or operational reasons.

PROTECTION OF PERSONAL INFORMATION

We implement physical, administrative, and technological security measures in line with industry best practices to protect your information against:

Unauthorized access
Loss or theft
Disclosure
Reproduction
Unauthorized use

Access to personal information is restricted to staff members who require it to perform their duties.
We also comply with applicable electronic payment security standards, including PCI standards.

THIRD-PARTY RESERVATIONS

If a reservation is made on your behalf by a third party (family member, friend, colleague, or agency), we consider that person to have obtained your consent to provide us with your personal information.

Anyone with the information required to access your reservation may be authorized to modify it unless you instruct us otherwise.

COOKIES AND BROWSING TECHNOLOGIES

Our website uses cookies and similar technologies to:

Ensure proper website functionality
Analyze traffic
Enhance the user experience

The information collected may include:

IP address
Browser type
Language
Pages viewed
Referring websites

This data is generally anonymized.

You may configure your browser to refuse cookies; however, some website features may be limited.

SOCIAL MEDIA

Our website may integrate social media features (for example, the “Like” button). These tools may collect certain information and install cookies.

Your interactions with these features are governed by the privacy policies of the companies providing them.

If you post personal information in public spaces such as forums or comment sections, that information may be viewed and used by other users. Fort-Prével cannot be held responsible for such uses.

PRIVACY INCIDENTS

In the event of an incident presenting a risk of serious harm, we will take the necessary steps to:

Limit the impacts
Notify affected individuals when required
Inform the Commission d’accès à l’information in accordance with the law

PERSONAL INFORMATION PROTECTION OFFICER

For any questions, requests, or complaints regarding your personal information, please contact:

Tania Minville Blanchette
Fort-Prével
2053, boulevard de Douglas
Gaspé (Québec) G4X 2W9
tania@fortprevel.com
418-368-6957